FAQs
How do I place an order?
You can place an order by visiting our store in person at Avenue Abdellah Belahmar, Tetouan, or by contacting us at +212 608484975. Our staff will assist you with product selection and payment.
What payment methods do you accept?
We accept cash, credit/debit cards, and other payment methods. Please contact us for specific payment options available at the time of purchase.
Can I modify or cancel my order?
Contact us immediately at +212 608484975 if you need to modify or cancel your order. Once an order is processed or shipped, modifications may not be possible.
Will I receive an order confirmation?
Yes, you will receive a confirmation once your order is processed and another notification when it ships with tracking information.
Do you offer gift cards?
Please contact us at +212 608484975 to inquire about gift card availability.
Shipping & Delivery
How long does shipping take?
- Major Moroccan cities: 2-4 business days (standard), 1-2 business days (express)
- Other regions in Morocco: 3-6 business days (standard), 2-3 business days (express)
- International orders: 7-21 business days depending on destination
How much does shipping cost?
Shipping costs are calculated based on your location, package weight, and delivery speed. The exact cost will be provided before you complete your purchase.
Do you offer free shipping?
Free shipping may be available on qualifying orders. Contact us at +212 608484975 for current promotions.
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number to track your package, or contact us for assistance.
What if my package is lost or damaged?
Contact us immediately at +212 608484975. We'll work with the carrier to resolve the issue and arrange a replacement or refund.
Do you ship internationally?
Yes, we ship to select international locations. Contact us to verify if we ship to your country.
Who pays for customs and duties on international orders?
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Returns & Exchanges
What is your return policy?
You have 30 days from delivery to return items in original condition with tags attached. See our full Refund Policy for details.
How do I return an item?
Contact us at +212 608484975 to initiate a return. We'll provide instructions and a return authorization if needed.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your returned item. Please allow additional time for your bank to process the refund.
Can I exchange an item?
Yes! Contact us at +212 608484975 to arrange an exchange based on product availability.
Who pays for return shipping?
For defective or incorrect items, we cover return shipping. For returns due to change of mind, the customer is responsible for return shipping costs.
What items cannot be returned?
Sale/clearance items, customized products, and items damaged due to misuse are not eligible for return.
Products & Sizing
How do I know what size to order?
Visit our store or contact us at +212 608484975 for personalized sizing assistance. Our staff can help you find the perfect fit.
Are your product images accurate?
We strive to display colors and details accurately, but slight variations may occur due to screen settings and lighting.
Do you restock sold-out items?
Restocking depends on the item. Contact us at +212 608484975 to inquire about specific products.
How do I care for my products?
Care instructions are provided with each product. Follow the label guidelines to maintain quality and longevity.
Do you offer warranties on your products?
Warranty information varies by product. Contact us for specific warranty details.